Shipping policy
SHIPPING POLICY
Processing Time Orders are typically processed within 2-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times We offer the following shipping options:
- Standard Shipping (Free): 15-25 business days
- Express Shipping: 7-15 business days
Please note that delivery times are estimates and may vary depending on your location and customs processing. International orders may experience delays due to customs clearance.
Shipping Locations We currently ship to Canada, the United States, and select international countries. If your country is not available at checkout, we are unable to ship to your location at this time.
Tracking Your Order Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.
Shipping Delays While we strive to meet estimated delivery times, delays may occur due to:
- Customs processing
- Weather conditions
- Carrier delays
- High-volume periods (holidays)
We appreciate your patience and understanding.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at the.good.grid.official@gmail.com within 7 days of the expected delivery date. We will work with you to resolve the issue.
Contact Us For shipping questions, please email us at the.good.grid.official@gmail.com or use our Contact page.